Cancellations & Refund

Cancellation

You have the right to cancel the purchase of goods without having to give a reason at any time within the "cooling off period" of up to 14 days after you have placed your order, or 14 days after your goods have been received (whichever is the longer).

Refund

Fife Coast and Countryside Trust are happy to refund or exchange any item; if you are in possession of returnable goods you are under the duty to retain them and take reasonable care of them. Before sending the goods back contact us - phone the FCCT office, 01592 656080, or email ask.us@fifecountryside.co.uk  with your details and returnable item details. You must send the goods back to FCCT at our main office address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible.

We reserve the right to make a charge not exceeding our direct cost of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to FCCT will be refunded to you as soon as possible and in any event within 30 days of your cancellation date.